If you yourself aren’t guilty of it, you certainly
know someone who is forever putting a foot into his or her mouth, raising the thoughtless remark to an art form.
And though we can joke about it, careless speech is no laughing matter. Words can really hurt— not only the person
at whom they’re aimed but the speaker too. Relationships, careers, personal dealings have all suffered as a result
of an unmindful remark. This book can help even the most scandalous mis-speaker. It outlines six questions of
positive thinking and speaking, called Q-Points:
- Who am I speaking to?
- What am I not seeing?
- Where will my words get me?
- How will the other person react to my words?
- When do I say it?
- Why must I say it at all?
Come up with an answer to each before you speak and you can start avoiding those terrible slips that hurt you
and others. As you explore common speaking situations, you’ll discover how to use the Q-Points to begin conversing
with empathy, confidence and unimpeachable tact.
by: June Paris, Rachel Small and Dr. Richard Heyman
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