But I Didn't Mean That!
How To Avoid Misunderstandings and Hurt Feelings In Everyday Life
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About The Authors
Rachel Small
Rachel is a former special education teacher. She is currently vice-president of a flourishing family business.
June Paris
June is a freelance writer and writing teacher. She has devoted years of study and training to the elements of ethical speech and how to communicate positively.
Richard Heyman, Ed.D
Richard is a specialist in the use of language in everyday life. He is a professor of communication and education at the University of Calgary and president of Richard Heyman Associates, a business communications consulting company. He was the founder and director (untill 1988) of the Discourse Analysis Research Group, a think tank devoted to researching language and communication, and he has published more than thirty book chapters and articles on his research. He has more than thirty-five years of experience in communication consulting and presented his work to professionals, academics and laypeople.

Other books by Richard Heyman:
    How to Say It to Boys (Prentice Hall/Penguin, 2003)
    How to Say It to Teens (Prentice Hall, 2001)
    Why Didn't You Say That In The First Place? (Jossey-Bass, 1994)
Acknowledgments

This book became a reality due to the tremendous foresight of Michael and Patricia Snell. Literary agents par excellence, they were able to see the intrinsic value in the seed of an idea and make it grow into a full-fledged book. We are grateful for their wisdom and guidance and hope that they are proud of and enjoying the finished product.

We thank all of our family members and friends, who not only encouraged us to write this book but supported us every step of the way. The stories they told us that showed how words can hurt or heal gave us more than enough material for this book—and probably a couple more!

Special thanks to Aileen and Heather Bloom, June’s sister and niece, for their enthusiastic support that spurred us on to complete the project.

Thank you to our publisher, New Harbinger, and to our editor, Melissa Kirk, for seeking and publishing self-help books on communication to help people improve their relationships.

Most importantly, our biggest debt of gratitude is to the One Above, Who gave us the laws of ethical speech in order to bring people closer to each other. He has guided us and inspired us in a multitude of ways to write this book so that we could bring thoughtful communication to everyone.